Privacy Policy

American Canine Excellence (ACE)

Last updated: October 14, 2026

Information we collect

We collect the information you provide when contacting ACE or completing our inquiry form: name, phone number, email address, dog’s name, training concerns, and messages. We keep customer communications and SMS consent choices. Our form may capture your time zone and save unfinished form progress.

How we use information

We use information to answer inquiries, schedule appointments, provide training and customer support, maintain records, and communicate according to your consent choices. Providing a phone number alone does not authorize SMS. Promotional texts require separate marketing consent.

Access and providers

ACE’s owner and authorized team members may access customer information to provide services and respond to you. Google supports our website and related business tools; GoHighLevel supports forms, customer records, and communications. Providers process information to support these services. We may disclose information when legally required or to protect rights and safety.

SMS privacy and choices

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Customer-service providers may receive information needed to support ACE. SMS opt-in data and consent are not shared with third parties for their own use; messaging providers may process them solely to deliver and administer ACE’s messages.

You may choose informational SMS, marketing SMS, both, or neither using separate optional, unchecked boxes. Informational messages cover inquiry replies, appointment scheduling and reminders, training updates, and customer service. Marketing messages cover offers, discounts, training programs, and company updates. Consent is not a condition of purchase. Frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance, or email ace.tx.dog@gmail.com.

Payments

ACE plans to offer Stripe payments through GoHighLevel. Once available, payment information will be processed through these services under their applicable policies.

Website technology

Google and GoHighLevel may process technical information needed to operate the website and forms. Google Analytics is currently disabled in this site’s settings, and the inquiry form has no Facebook Pixel ID configured.

Retention and requests

We have no fixed retention schedule. We keep inquiry, customer, communication, and consent records for business operations, resolving issues, and applicable recordkeeping needs. Email us to request access, correction, or deletion or to ask about retention. Some records may need to be retained for legal requirements or to honor opt-outs.

Changes and contact

We may update this policy as practices change and revise its date. Contact American Canine Excellence at ace.tx.dog@gmail.com for privacy questions or requests.